When you buy a Haas, you get more than just a machine, you get a commitment to quality – before and after the sale. We not only build high-quality products, we provide the service, training and support to keep them productive.
Our factory-trained staff of dedicated applications and service engineers is prepared to help with all of your service, application and training requirements.
At Haas we are constantly investing in critical areas of our Service, Support and Engineering departments; while many of our competitors have been forced to make cutbacks.
Haas has recently invested £750,000 in its UK service and engineering department. This latest spend includes the introduction of 22 Mercedes Vito vans each equipped with a huge array of parts, including motors, screens, axis drives and processor boards. The brand new vans are fitted with computer systems allowing the Haas CNC technicians web-based, real-time job information and machine history with a direct link to the UK parts holding inventory, which stands in excess of £1.8m. The computer systems also have access to the worldwide dealer forum.
We are pleased to announce a 1st call fix rate of 94.3% for January 2009 – December 2009, a figure that keeps on improving.
Haas has one of the highest service engineer to installation ratios of any UK machine tool distributor, so we’ll always have an engineer close to you.
We maintain over £1,800,000 stock of service parts at our purpose built facilities, and thanks to our 95% on-shelf parts availability combined with our dedicated stock-control software you can be assured of a rapid response to your needs.
So, when you buy a Haas not only do you get the greatest value CNC machine tool available, but also you can rely on the best service and support in the industry.